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Dev Tracker - SWTOR

Dev Tracker - SWTOR
  1. KeithKanneg The No-sub thing is widespread, not hitting just a few people | 06.22.2018, 07:32 AM
    I'm sure once the commerce maintenance is complete, we'll see pages and detail return to normal. When we know more, we'll provide additional information.

    ---Keith

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  2. KeithKanneg I can't resub!!!!!!!!!!!!!!!! | 06.22.2018, 04:56 AM
    So, as far as we can tell, this is related to an update happening with the commerce site. We didn't realize that maintenance would impact SWTOR and hence the surprise. We're working with the team to figure things out.

    This might take a while, but once we resolve it, we'll let you know.

    -Keith--

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  3. KeithKanneg I can't resub!!!!!!!!!!!!!!!! | 06.22.2018, 03:48 AM
    Wow. Well, we obviously have an internal communications problem as we were only notified a few minutes ago. Let me see what I can find out and get some insight about what's going on.

    Keith---

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  4. EricMusco End of June - no new content? | 06.21.2018, 07:49 AM
    Follow up! Glad to see some of you posting up that you've received your coins! For everyone who had the issue with purchased Cartel Coins, those have now been granted to your account. We're still reviewing all other transactions involving Cartel Coins and if we discover anything missing, we'll grant those additional coins.

    Just to be clear, this issue affected some players who purchased coins last Thursday the 7th of June and Friday the 8th of June, 2018. What happened was a change in our communications with our commerce system. Once we realized what was happening, we rolled back the change. What took time was identifying who purchased the Coins AND did not receive them.

    For everyone who submitted an email or a ticket this morning, please verify that you have received your coins. If you did receive them, please close the ticket and if you sent in an email, let us know if all is well or not.

    Thanks,

    Keith---

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  5. KeithKanneg Cartel Coins not in account | 06.13.2018, 01:21 PM
    My Baaaad. The issue was resolved yesterday, but the Cartel Coin grants are in process! I misread the internal message about it. So, we will be bringing the servers up fairly soon and not everyone will have their coins. It will be resolved today and hopefully all done this morning. Once that completes, I'll post up another message. Should you find you did not receive the coins after my next message, send in a ticket or an email to Community Support.

    Sorry about that!

    Keith

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